Privacy

Data controller

Travelerwall, Italy. For any request about your data: privacy@travelerwall.com.

Without an account

Without an account, the places you mark never reach us: they stay in your browser, and clearing the site's data removes them.

Cookies and browser storage

The site stores in your browser what it needs to work: the map you are marking, your preferences — language, theme, map view — and your session if you sign in. The provider that delivers the site may set a technical security cookie. None of this is used to track you or for advertising, which is why we do not ask for consent. If you arrive from one of our flyers, your browser also keeps its code: we explain this below.

Account

What

Email, display name, nickname and your profile photo if you upload one; if you sign in with Google, also your profile picture, of which we keep a copy. And what you create: your map, your trips with their notes and bookings, and the reports you send us.

Why

To provide the service: keeping your map and trips, letting you sign in from several devices, and sending you service emails — address confirmation, password reset, replies to your messages and the outcome of the places you report.

Legal basis

Performance of the contract, that is the terms of service. An account cannot be created without an email address.

Where

In the European Union.

How long

For as long as you keep your account. When you delete it your data is erased, and backup copies are overwritten within 7 days.

If you sign in with Google, Google shares your email, name and profile picture with us. Google's own processing is governed by its privacy policy.

What others can see

Your profile is active from the moment you create your account. It can be opened by anyone with its link and by anyone coming from a trip you have published in Discover; search engines do not index it. It shows your profile photo, name, nickname, the month you joined, the countries you have visited and how many places in each, not which ones. You can change or remove the photo and make your profile private in settings.

Your trips are visible only to the people you invite. If you turn on a trip's link, anyone with the address can see it, bookings and codes included. If you publish a trip in Discover, after a review it shows, under your nickname, the public title, the stops, numbered days and how you travel between them, and your notes only if you choose to show them; dates and bookings do not appear. You can turn off the link and withdraw the trip at any time.

If you write to us

If you use the contact form, we process your name, email and message to reply to you, based on our legitimate interest in answering those who write to us, and keep them for as long as needed to handle your request.

Running and securing the site

To run the site and protect it we process some technical data, based on our legitimate interest:

• the provider that delivers the site uses your IP address to serve pages and block abuse;
• on the sign-in, sign-up and password recovery forms, an automatic check verifies that they are not being filled in by a program: the provider that runs it analyses your IP address and technical data from your browser, and may also use them, as an independent controller, to improve its protection;
• we count visits in aggregate form, without cookies and without profiles;
• when an error occurs we collect a technical report — the error, the page, the type of browser — without your name, email or IP address.

This data is kept for no longer than six months.

Flyers

If you arrive from one of our flyers, the address contains a code that identifies the flyer, not you. We keep it in your browser for up to 30 days and, if you create an account, link it to your profile to understand which flyers work, based on our legitimate interest. Scans are counted only in aggregate form.

Affiliate links

Some links to travel services in Trips are affiliate links: if you buy, we receive a commission and you pay the same price. The link passes to the partner only what is needed to open the right page — the country or place and, for accommodation, location and dates —, never your name, your email or the name of your trip. After the click, the partner's privacy policy applies.

Who receives the data

We do not sell or pass on your data. It is processed on our behalf only by the technical providers the service needs: hosting and database, site delivery and security, email delivery, visit statistics and error reporting.

Some of these providers are based outside the European Union: in that case the transfer relies on an adequacy decision of the European Commission or on standard contractual clauses.

Aggregate counts — how many people have marked a place — appear on the site only once enough people have marked the same place.

Your rights

You can request access to your data, rectification, erasure, restriction and portability, object to processing based on legitimate interest and withdraw any consent you have given. We make no automated decisions that produce legal effects concerning you.

To delete your account, map and trips there is Delete profile in settings; for anything else write to privacy@travelerwall.com. You can also lodge a complaint with the supervisory authority of your country.

Legal version

The full legal version: Privacy Policy · Cookie Policy.